26, February
It was just a normal Saturday afternoon here on the Eastern Shore in the Land of Pleasant Living when the after hours service phone rang. Our Director of Customer Experience, Amanda Reed, jumped into action.
Sure enough, it was a customer whose production line had come to an absolute standstill due to damage sustained by their metal conveyor belt. Read the rest of this entry »
18, November
Cambridge Customer Experience Team
When you reach our inbound call team, you’ll be talking with knowledgeable customer service representatives who can handle most of your requests. We know that your time is valuable and that you have a lot to accomplish each day. You should feel confident that when you call in that our customer service team is going to ensure your request is taken care of so you can cross it off of your list and not worry about it anymore. Read the rest of this entry »
9, October
Today we are concluding our celebration of Customer Service Week 2009. It has been a fun week and a great opportunity for us to increased the awareness of the customer and to thank our customer service team.
Some of the activities this week included: Read the rest of this entry »
